General questions

Delivery charges are calculated at the checkout stage. These charges are subjective to your country, city, and state.

Since we are delivering world-wide, our delivery usually takes 1-2 weeks to arrive.

Currently it is only possible to ship to one destination per order.

We accept Visa & Master Cards.

This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in EURO at a competitive exchange rate.

If you have a code please apply it in the checkout.

You may return an item within 3 days of receiving your order. To arrange a return please contact our Customer Services Team at info@mayasbrandstudio.com. We recommend contacting the Team within 3 days of receiving your order to allow adequate time for your item to be received by the boutique. Please note, if the returns tag is not attached to an item, we may not be able to accept the returned item.

Once a boutique confirms they have received your return and confirms it meets the conditions set out in our T&Cs we aim to process your refund within 7 working days. Please note it can take up to 14 days for the funds to be available in your account, depending on your bank or card issuer.

Refunds include the price of your order including any VAT and sales tax but excluding delivery costs. If you were charged local import duties you may be able to recover these by contacting your local customs bureau directly.