Refund and Returns

Overview Refund and Returns Policy

At MBS, we take great care in ensuring that our customers are completely satisfied with their purchases. Should the need arise, we offer a return policy for our valued customers. To be eligible for a refund, the following conditions must be met:

You may return an item within 2 days of receiving your order. To arrange a return please contact our Customer Services Team at info@mayasbrandstudio.com. We recommend contacting the Team within 2 days of receiving your order to allow adequate time for your item to be received by the boutique.
Please note, if the returns tag is not attached to an item, we may not be able to accept the returned item. The item must be returned undamaged and in its original condition, with all original packaging, papers, tags, and any other materials that were included with the item when it was originally shipped to the customer. This includes any dust bags, authenticity cards, or other materials that were originally included with the item.
Kindly note that authenticity certification is an optional service and is not a requirement for the refund policy. 

Website purchases made using Tabby or Tamara payment services, please note that in the event of a refund, applicable payment processing and refund fees charged by the
provider may be deducted from the total refund amount.

For Final sale, all sales are final. We do not accept returns, exchanges, or refunds on any purchases.

For showroom purchases, items are considered final sale once the customer has inspected and agreed to the condition. Returns and refunds are not accepted.

Authenticity Claims – Return Policy

Any claim regarding the authenticity of an item must be submitted within 2 days of receiving the item. Claims submitted after this period will not be eligible for a return under our policy.

To support an authenticity claim, we accept the following documentation:

  • Entrupy authentication certificates.
  • Authentication reports from reputable international authentication services, such as Bababebi.
  • Official authentication reports issued directly by the respective brand's boutiques, confirming that the item is inauthentic.

All submitted documentation must clearly indicate that the item is inauthentic. Please ensure that the required authentication report is provided within the specified 2-day period for the claim to be considered.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

Need help?

Contact us at info@mayasbrandstudio.com or call us at +971 56 101 7766 for questions related to refunds and returns.

Overview Refund and Returns Policy

At MBS, we take great care in ensuring that our customers are completely satisfied with their purchases. Should the need arise, we offer a return policy for our valued customers. To be eligible for a refund, the following conditions must be met:

You may return an item within 2 days of receiving your order. To arrange a return please contact our Customer Services Team at info@mayasbrandstudio.com. We recommend contacting the Team within 2 days of receiving your order to allow adequate time for your item to be received by the boutique.
Please note, if the returns tag is not attached to an item, we may not be able to accept the returned item. The item must be returned undamaged and in its original condition, with all original packaging, papers, tags, and any other materials that were included with the item when it was originally shipped to the customer. This includes any dust bags, authenticity cards, or other materials that were originally included with the item.
Kindly note that authenticity certification is an optional service and is not a requirement for the refund policy. 

Website purchases made using Tabby or Tamara payment services, please note that in the event of a refund, applicable payment processing and refund fees charged by the
provider may be deducted from the total refund amount.

For Final sale, all sales are final. We do not accept returns, exchanges, or refunds on any purchases.

For showroom purchases, items are considered final sale once the customer has inspected and agreed to the condition. Returns and refunds are not accepted.

Authenticity Claims – Return Policy

Any claim regarding the authenticity of an item must be submitted within 2 days of receiving the item. Claims submitted after this period will not be eligible for a return under our policy.

To support an authenticity claim, we accept the following documentation:

  • Entrupy authentication certificates.
  • Authentication reports from reputable international authentication services, such as Bababebi.
  • Official authentication reports issued directly by the respective brand's boutiques, confirming that the item is inauthentic.

All submitted documentation must clearly indicate that the item is inauthentic. Please ensure that the required authentication report is provided within the specified 2-day period for the claim to be considered.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

Need help?

Contact us at info@mayasbrandstudio.com or call us at +971 56 101 7766 for questions related to refunds and returns.