Refund and Returns
Overview Refund and Returns Policy
At MBS, we take great care in ensuring that our customers are completely satisfied with their purchases. Should the need arise, we offer a return policy for our valued customers. To be eligible for a refund, the following conditions must be met:
You may return an item within 3 days of receiving your order. To arrange a return please contact our Customer Services Team at info@mayasbrandstudio.com. We recommend contacting the Team within 3 days of receiving your order to allow adequate time for your item to be received by the boutique.
Returns and refunds will only be accepted if the item received does not match the product description or if the wrong item was delivered. Please note, if the returns tag is not attached to an item, we may not be able to accept the returned item.
Website purchases made using Tabby or Tamara payment services, please note that in the event of a refund, applicable payment processing and refund fees charged by the provider may be deducted from the total refund amount.
For Final sale, all sales are final. We do not accept returns, exchanges, or refunds on any purchases.
For showroom purchases, items are considered final sale once the customer has inspected and agreed to the condition. Returns and refunds are not accepted.
For a customer to make a claim that the bag is not authentic, they must be able to provide verifiable proof to support their claim. This proof can take several forms, including but not limited to a certificate of authenticity from a reputable third-party authenticator, or clear and convincing visual evidence. The certificate of authenticity should be issued by a reputable organization or individual who is well-known for their expertise in authenticating the specific type of item in question. The visual evidence should be detailed, high-resolution images that clearly show any discrepancies or defects that indicate the item is not authentic. Additionally, the customer should be prepared to provide any other relevant information or documentation that may be required to support their claim of authenticity.
The item is not in the same condition as described on our website. This means that if the item is described as “new,” it should be free of any signs of wear or use. If the item is described as “pre-loved,” there should be no significant damage or wear beyond what is typical for a gently used item, and vice versa. Most of the details related to the product and its wear and tear are provided on the website on the product’s page.
The item must be returned undamaged and in its original condition, with all original packaging, papers, tags, and any other materials that were included with the item when it was originally shipped to the customer. This includes any dust bags, authenticity cards, or other materials that were originally included with the item.
Kindly note that authenticity certification is an optional service and is not a requirement for the refund policy. Additionally, items returned without original packaging, papers, or any signs of wear or damage may be subject to a restocking fee of 20% of the original purchase price.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Need help?
Contact us at info@mayasbrandstudio.com or call us at +971 56 101 7766 for questions related to refunds and returns.
Overview Refund and Returns Policy
At MBS, we take great care in ensuring that our customers are completely satisfied with their purchases. Should the need arise, we offer a return policy for our valued customers. To be eligible for a refund, the following conditions must be met:
You may return an item within 3 days of receiving your order. To arrange a return please contact our Customer Services Team at info@mayasbrandstudio.com. We recommend contacting the Team within 3 days of receiving your order to allow adequate time for your item to be received by the boutique.
Returns and refunds will only be accepted if the item received does not match the product description or if the wrong item was delivered. Please note, if the returns tag is not attached to an item, we may not be able to accept the returned item.
Website purchases made using Tabby or Tamara payment services, please note that in the event of a refund, applicable payment processing and refund fees charged by the provider may be deducted from the total refund amount.
For Final sale, all sales are final. We do not accept returns, exchanges, or refunds on any purchases.
For showroom purchases, items are considered final sale once the customer has inspected and agreed to the condition. Returns and refunds are not accepted.
For a customer to make a claim that the bag is not authentic, they must be able to provide verifiable proof to support their claim. This proof can take several forms, including but not limited to a certificate of authenticity from a reputable third-party authenticator, or clear and convincing visual evidence. The certificate of authenticity should be issued by a reputable organization or individual who is well-known for their expertise in authenticating the specific type of item in question. The visual evidence should be detailed, high-resolution images that clearly show any discrepancies or defects that indicate the item is not authentic. Additionally, the customer should be prepared to provide any other relevant information or documentation that may be required to support their claim of authenticity.
The item is not in the same condition as described on our website. This means that if the item is described as “new,” it should be free of any signs of wear or use. If the item is described as “pre-loved,” there should be no significant damage or wear beyond what is typical for a gently used item, and vice versa. Most of the details related to the product and its wear and tear are provided on the website on the product’s page.
The item must be returned undamaged and in its original condition, with all original packaging, papers, tags, and any other materials that were included with the item when it was originally shipped to the customer. This includes any dust bags, authenticity cards, or other materials that were originally included with the item.
Kindly note that authenticity certification is an optional service and is not a requirement for the refund policy. Additionally, items returned without original packaging, papers, or any signs of wear or damage may be subject to a restocking fee of 20% of the original purchase price.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Need help?
Contact us at info@mayasbrandstudio.com or call us at +971 56 101 7766 for questions related to refunds and returns.
info@mayasbrandstudio.com
Office 1861, Tamani Art Building, Business Bay, Dubai.
+971 56 101 7766
